from FIRSTTIME RESPONSE clients.
Dear Shelley and Brian
I can't express enough our thanks to you both and your fabulous team, for all of your help over the years, in driving our business forward. It is with regret that, as with many things in life, sadly, the time has come for us to part.
With your help, Hampshire CKD became more professional and gave me the chance to finally ditch the daytime job and go full time, teaching Choi Kwang Do. Several years on, we have now come to a point where we are able to tackle our callers directly.
Thank you for your understanding and I'd be delighted if you want to use my email as a testimonial. Please add my contact details so that your future clients can call me if they want.
Derek Bicknell,
Hampshire Choi Kwang Do
www.hampshireckd.co.uk
We decided to use First Time Response Limited when we first met Shelley at a BNI meeting back in September 2004. They were a newly established company with a lot of enthusiasm and drive. My partner and I thought the concept was very practical for our needs so we went ahead with the week's free trial. We have never looked back!
Our calls are always answered professionally and friendly, leaving our clients unaware they are not calling the office. The service by First Time Response Limited has helped us organise our productivity and communication between our clients in a very effective manner. Before using this service we missed out on potential business when unable to answer the phone, now we never miss a call.
We are not as conscientious on returning calls either, which is now not a problem as Shelley and her team follow up on follow ups! They always give the personal touch with the client building good relations with them making the call more comfortable. One of our clients calls at least once a day and only found out 2 weeks ago that we are not in the same office.
We would recommend First Time Response Limited to any company who are looking for a good service. This is guaranteed.
If anyone requires a verbal testimonial then please call on my mobile 07904 191094 (the office number wil be answered by Shelley & The Team!).
Ian Gowers
Managing Director
Data Screen Networking Ltd
After just 1 week I cannot speak highly enough of Shelley & Brian. They have taken all our calls, having only been given a brief 'script' and handled them superbly.
I have fought shy in the past of using a call response centre because they generally just take calls and pass on messages. However Shelley has used initiative and intelligence to answer a host of inquiries, book in quotes and jobs for us while contacting us only when she had a query for which she needed advice. All other tasks such as reporting calls has been done quickly and efficiently.
They are enthusiastic and highly pro-active in their approach to giving a great service - how often can you say that about any business these days? I have never found a response centre anything like as good as First Time Response and would recommend them to everyone and anyone.
Alan Kember
Managing Director
Cleaning Doctor Carpet & Upholstery Cleaning
We have looked into telephone answering service companies before, but have always been put off by the impersonal level of service, as it's always very obvious that they are an answering service, which is not what we wanted.
I met Shelley Fagence-Traynor at a BNI networking group and was impressed by her approach, so decided to give her service a try. Since using the service I am quite confident I haven't missed any calls and the response I have received from my clients and business partners has been excellent. They all believe Shelley & Brian work for my company, and often comment on how professional and helpful they are.
So as well as the obvious benefits of not missing any calls, they have also added credibility and improved the professional image of the business. I have absolutely no hesitation in recommending their service.
Steve Cambridge
Senior Consultant
WSI Internet Consulting & Education
Dear Brian & Shelley
I rearranged my workstation last weekend and it got me thinking about how well my business is going. I am really enjoying it.
I then realised this is massively due to the help you are giving me. I have been using your services for some time now and I must say that it would be very difficult without you.
I have had numerous comments from clients, builders and so on, remarking on your professional manner and bubbly enthusiasm. There was a time you patched me through to a client who needed me urgently whilst I was on site measuring up. How did you do that?
There have been numerous new clients who would have tried another number had you not answered their call.
When I went to France earlier this summer I took my mobile phone with me. I received a text from you that a chap wanted to speak to me about a job. I called him later that day from France and advised him I was very interested but would not be able to meet up with him until I got back. It turns out he is a builder and wanted me to look at not 1 but 2 jobs, both of which are nice jobs for me. A great contact has been made as a direct result of your superb system.
I am not worried if people know I work alone but the fact people are reaching this conclusion of their own accord is solely due to the professional and bespoke way that you answer the phone.
I am a very happy client. Well done and thanks for such a great service.
David J Bennett B.Sc. (Hons) MRICS
D J Bennett
Chartered Building Surveyors
Dear Shelley,
We have been delighted with the high quality of your work on our behalf. You respond to calls instantly and pass messages on to us immediately, which allows us to be in contact with clients even when we are away on site. The professional manner in which you and your team answer our calls makes a big impression on the caller and helps us maintain our professional image.
We have absolutely no hesitation in recommending your professional service to our business colleagues.
Kevin Horlock
Director
Ecowise
Dear Shelley,
Thank you so much for the first class answering service you have given to Ideal. The information generated in your daily reports is very useful in both format and content. We would recommend you to anyone.
Roy Rose
Managing Director
Ideal Interior Solutions
I have been using First Time Response for the past 18 months and Shelley & Brian have become a valuable part of my business. I operate as a print management company servicing blue chip clients such as BBC, Ryman, La Senza, Contessa, Partners The Stationer among others and spend alot of my time away from the office.
First Time Response manage my incoming calls in a professional friendly manner as if they are working for me and bond a relationship with my clients as apposed to incoming calls being greeted with an answering machine. All calls and messages are text to my mobile phone immediately so I can return any phone calls. The service I receive has given me confidence that I can be away from the office but still in control of my business with the added benefit that my company seems larger than it is.
Darren Korol
Managing Director
Diverse Print Solutions
Appointing First Time Response, for us, has been like adding another member to our team. We have used answering services before and clients always knew that it was an external call centre. It just isn't like that with First Time Response. Everyone assumes they are sitting in our office and that's the way it should be. Messages are relayed with great efficiency and for the first time ever I feel confident about leaving the office un-manned, knowing that Shelley or Brian will take our calls in a bright and cheerful manner.
Kind Regards,
Julie Hedge
Independent Financial Adviser
Christie Scotts
Hi Shelley,
I am writing to you to say how pleased we are with the service you provide.
It is important in our business that our clients and future clients are attended to professionally and promptly.
We feel that First Time Response tick all the right boxes and look forward to a long and prosperous relationship with your business.
Keep up the good work
Best Regards
Paul Sheldrake
Managing Director
Creative Vision Promotions Ltd
Dear Shelley
Just a quick note to say thank you so much for the extremely professional way in which you and your staff have been answering my company's calls. I have had comments from many people saying that they thought I had taken on more staff and increased the size of my business and many regularly say how alike we sound!
There are numerous ways of answering a call, the most common seems to be by someone who really wishes they didn’t have to answer the call in the first place and it is more of a chore than a desire. I firmly believe having built my business for over 10 years that you only get one chance to make a first impression. As my business grew, it became more obvious that I needed a professional answering service instead of a dreaded answering machine that so many people hate and few people even leave a message on. It always makes a business seem very amateur and small. Also as work levels increased there were times when I would need peace and quiet for thinking/design projects or someone to take calls whilst at a photo shoot, but somehow, when you run your own business and there is only you, you tend to be a little precious as to whom you should give responsibility to for being that first person a prospective customer talks to.
I have always answered my calls with the same thought of mind, you never know when it might be a new customer on the line and not an existing one. Smile when you speak even if you are having the day from hell. I met you at a BNI breakfast meeting and when you promoted your business and your prices, I was very impressed. I couldn’t dream of employing a full time person to answer my phones and you opened up a new possibility. I have been using you now for months and have always been very impressed by the various means you have in conveying messages you have taken, which means I am always kept informed. I am so happy with the professionalism and service First Time Response provides and I have no hesitation in recommending your business to others. Long may it continue.
With kindest regards
Karen Hibbart
Proprietor
Freelance Design & Graphics
I'd just like to thank Shelley and her team for the excellent service they have given Hyperlinx in the 6 months that First Time Response have been taking my calls.
Instead of my clients getting an answerphone when I am out of the office on meetings, they get a polite, professional and helpful person answering the phone as if they are a member of staff, which impresses my clients no end!
This gives me tremendous peace of mind knowing that I will be professionally represented whilst unavailable. plus also kept informed by email, text or Messenger if I have missed a call.
I didn't realise how many calls I received (or missed) until I started using you!
Once again - many thanks
Gary Williams
Hyperlinx
